Call Center Unit Head

Image

Location

Chisinau

Application

2017-08-31

Homepage

http://www.teliacompany.com/

Contact information

Apply

We announce internally a new vacancy for the position of Call Center Unit Head. The main responsibilities will include managing daily Call Center activities, coaching people, planning and organizing processes for target achievement and efficiency increase.

Main responsibility areas:

  • Coaching, mentoring and developing staff including overseeing new employee onboarding and providing career development planning and opportunities;
  • Daily and weekly reporting and monitoring of Call Center activities;
  • Planning, evaluating and improving the efficiency of processes and procedures to enhance speed, quality, efficiency and output;
  • Fostering a spirit of teamwork and unity among unit members;
  • Reviewing performance data that includes sales and activity reports, to monitor and measure unit productivity, goal achievement and overall effectiveness;
  • Processes improvement and job enrichment for call center agents, introduce a new ideas/approach, which directly increases efficiency.

Your qualification and experience:

  • University graduated  (preferable Economics, Management or Marketing);
  • At least 1-year working experience in the specified area;
  • Fluent in Romanian, Russian and English.

Your Profile:

  • Ability to provide clear and detailed information to others;
  • Strong analytical, organizational skills and result oriented;
  • Proactivity, flexibility and adaptability;
  • Demonstrate a “can-do” spirit, a sense of optimism, ownership and commitment;
  • Good time-management, planning and organizational skills;
  • Conveys confident in others’ ability to do their best.

Note:

If you are interested in and meet the above requirements, send your application by using “send application” button or you may send your CV at vacancy@moldcell.md

Moldcell is the mobile communications operator chosen by over 1 million Moldovan citizens for the best mobile experience on the local market. We provide an active environment inspiring our employees to do great things. Our main focus is our customers and their needs and aspirations. Our customers want simple and accessible communication solutions for using last-generation technologies. To make it happen, we need talents - dynamic and innovative spirits, willing to work for a top employer on the local market. To such people we offer great opportunities to work in a team of professionals, a career in an international environment and chances for continuous professional growth. “Born in Moldova”, Moldcell is proud to be part of this community. It works for the local people and contributes to the development of Moldovan society. All our employees have the opportunity to join the Volunteering project Purple Team and help people in need. This is just a small part of what we have in store for you. Join us. We are looking forward to seeing you a part of Moldcell team.
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Job information

Location

Chisinau

Application

2017-08-31

Homepage

http://www.teliacompany.com/

Contact information

Apply