Specialist of Employee evaluation Unit

Image

Location

Tashkent, Uzbekistan

Application

2017-03-30

Homepage

http://www.ucell.uz/

Contact information

Apply

There is a vacancy announcement for the position of Specialist of Employee evaluation Unit in Customer Experience Development Section

Duties and responsibilities:

  • Daily monitor and estimate quality of customer relations provided by employees from the Front offices, B2C Call Center Section and B2B Call Center and Dealer Support Unit;
  • Participate in development of methods and procedure on estimation of employees from the Front offices, B2C Call Center Section and B2B Call Center and Dealer Support Unit;
  • Prepare reporting data and documentations on the results of reporting period and submit them to the line manager;
  • Submit suggestions on improvement of available business process in B2C Call Center Section and B2B Call Center and Dealer Support Unit.

We offer:

  • Company culture is built on respect and honesty;
  • The working environment in a team of professionals where you will feel like a member of a large family;
  • We value open, honest and hardworking employees. Important for us to achieve your goals as well as your contribution to the overall goals of the company.

Required skills and qualifications:

  • Higher education;
  • Having experience at least 1 year in the company in service realization and subscriber servicing;
  • Fluent Russian and Uzbek languages, English is preferable;
  • Good knowledge of Microsoft Office;
  • Have a high level of knowledge and sufficient work experience in the billing service system;
  • Have knowledge on appropriate business process relating to service regulations in the Company office and Call center;
  • Have knowledge in the sphere of work with clients, as well as the requirements existing in this sphere, local normative documents.

   Personal skills:

  • The ability to work independently, regardless of the set tasks and their complexity;
  • The ability to think analytically and to predict the situation.

 NOTE: ONLY citizens of Republic of Uzbekistan with the permanent registration in Tashkent are eligible to apply for this position.

NOTE FOR CURRENT EMPLOYEES: Employees who are interested in this vacancy can submit their resume through the Company's website! We urge you to notify your line manager about your application for this vacancy!

FE Coscom LLC was founded in 1996. As of June 2008, the company renders its services of mobile communication under UCell brand. As of 1 July 2009 UCell became the number two mobile operator in Uzbekistan in terms of number of subscribers. The UCell offers affordable tariffs and various services, innovative technologies used for communication, business and leisure which allow subscribers to enrich their life and always stay in touch with the loved ones. UCell plays an important role in development of Uzbekistan economy. Charity and social responsibility is one of the important areas of the company strategy. Supporting culture, education and socially deprived people is very important for UCell.
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Job information

Location

Tashkent, Uzbekistan

Application

2017-03-30

Homepage

http://www.ucell.uz/

Contact information

Apply