Whistleblowing Leads to Action

Already in the first year of introducing our new whistleblowing channel, Speak-Up Line, the system has been used and is gaining the trust of our employees and stakeholders. 92 cases were reported during 2014 concerned suspected incidents of conflict of interest, corruption, embezzlement, procurement fraud and HR matters

“It’s very encouraging to see that our employees react against unethical behaviour and dare to raise issues though the Speak-Up Line. We realise that providing the Speak-Up Line is not enough on its own, employees and stakeholders need to trust the system to submit the report. We are continuously raising awareness and are transparent in our communication to maintain the highest level of trust in the organization”, says Michaela Ahlberg, Chief Ethics and Compliance Officer. 
Received reports  92 cases were reported during 2014 concerned suspected incidents of conflict of interest, corruption, embezzlement, procurement fraud and HR matters. The majority of cases were reported through the Speak-Up Line but also via e-mail or personally to managers or the Group Ethics and Compliance Office. 
Consequences of reports TeliaSonera is committed to review and address all whistleblower reports. If wrongdoing is established the consequences can be:

  • Verbal warning
  • Written warning
  • Coaching / training
  • Dismissal

Based on the findings from the internal investigations, several actions have been taken during the past year: 

  • Disciplinary actions were taken concerning seven employees in four business units following investigations into breaches of the Code of Ethics and Conduct.
  • One investigation has been handed over to the local general prosecutor in Kazakhstan following an internal investigation at Kcell that uncovered potentially fraudulent transactions involving former senior level employees.
  • Several third party relationships have been reviewed and cancelled following findings that contracts had been entered in breach of standard procurement processes, possibly to support embezzlement of funds. The ongoing focus is to review third party relationships in the group, and strengthen procurement processes to prevent such breaches.

  Visit our Speak-Up Line: Click