Many small companies miss orders in Sweden

Many small companies miss orders in Sweden

One out of three people working at a small company in Sweden have missed
an important project or order because they could not be reached via the
Internet or on the phone. The figure is even higher for self-employed
people with businesses. The best thing about being available is that it
increases efficiency. These are some of the findings in Telia's most
recent "Communications Barometer" for companies.

Telia, with the assistance of the Quickwise market survey company, asked
1,457 Swedes who work in companies with up to ten employees about
positive and negative experiences related to their availability. The
findings of the survey were compiled in a report titled "Availability
and business".

Four out of ten people who are self-employed and have small businesses
said they had missed an important project or order because it was hard
to reach them. The corresponding figure is 30 percent for the employees
of small companies.

"Customers are increasingly demanding that companies answer phone calls
and e-mail messages quickly. We are now working on solutions that will
make it easier for companies to keep in touch with their customers,"
says Erik Heilborn, head of the Business Segment at TeliaSonera Sweden.

Business travellers miss the most
Among those who travel more than ten days a year, 44 percent said they
had missed a business opportunity because people had a hard time getting
hold of them. The corresponding figure was 34 percent for people who
travel one to ten days a year.

Four out of ten people stated that they had missed a message from a
customer or supplier because they could not be reached at the time.
Twenty-two percent had missed an important message from their boss and
16 percent had missed a new job opportunity.

Availability increases efficiency
The best thing about being available is that it increases your
efficiency, said seven out of ten people in the survey. Almost just as
many said that, by being easy to reach, they can respond and act
quickly. Fifty-one percent stated that it is easier to get important
projects or orders if customers can easily reach them.

Graphics, illustrations, other press material and the report are
available at: www.teliasonera.se Click on Press.
Publication rules: Material may be freely used provided that the source
is given ("Telia's Communications Barometer for Companies").

For further information journalists can contact:
Maria Stråhle, Press Manager, TeliaSonera Sweden, Business Segment,
+46 8 713 58 30

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