TeliaSonera assumes total responsibility for ABB’s telephony
As the first step, TeliaSonera takes over the existing communications platform and service function for telephone support. Next, the telephony of ABB will migrate to a new platform that supports increased mobility. Of the 8,600 connections, most of the existing 6,100 mobile subscriptions will be connected to a common PBX with its associated systems including a directory, announcements and voice-controlled switching. This provides ABB employees with increased flexibility and better availability for customers while the company makes efficiency gains.
“ABB wanted to simplify its supplier and customer contacts and to have a supplier that assumes overall responsibility for the company's telephony and provides a quality service. TeliaSonera satisfy these needs thanks to its long experience and leading competence in the field”, says Dan Strömberg, Head of Global Accounts at TeliaSonera.
ABB has signed a so-called Managed Services Agreement1 which means that TeliaSonera is responsible for the installation, operation, support and development of ABB’s telecom network in Sweden.
1) About Managed Services: The agreement falls within the scope of TeliaSonera’s business drive of "Managed Services". TeliaSonera assumes overall responsibility for existing equipment, operation, supervision, production and development of the company’s communications solution. TeliaSonera has developed a special methodology for turning the customer’s existing solution into TeliaSonera’s standard solution.
Statements made in the press release relating to future status or circumstances, including future performance and other trend projections are forward-looking statements. By their nature, forward-looking statements involve risk and uncertainty because they relate to events and depend on circumstances that will occur in the future. There can be no assurance that actual results will not differ materially from those expressed or implied by these forward-looking statements due to many factors, many of which are outside the control of TeliaSonera.