Vast amounts of data are generated when our customers use services and our networks. Customer privacy is increasingly important to manage as customer expectations increase and legislation is strengthened in the EU and elsewhere.
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It is highly challenging to establish and uphold “bullet-proof” privacy protection in increasingly sophisticated data environments and in ever-changing technical and threat landscapes. Vast amounts of data are generated when our customers use services and our networks. New ways of connecting and data-heavy business models make it difficult for individuals to retain control over how their data is collected and used. Customer privacy is increasingly important to manage as customer expectations increase and legislation is strengthened in the EU and elsewhere.
We continuously assess risks, build awareness among employees and suppliers, include privacy controls in relevant processes as well as integrate privacy safeguards into our IT infrastructure. The Group Policies – Customer Privacy and Security define principles regarding, for example, collecting, processing and retaining personal data as well as customers’ rights, and measures to safeguard the confidentiality and integrity of customers’ personal data.
We consider “privacy by design” – taking privacy requirements into account at the earliest possible stage – as one of the key principles in our efforts to ensure that customer privacy is respected. Therefore we use an impact assessment method for assessing risks, compliance and impacts on customer privacy in the project management process.
More information, including 2016 outcome on the goals, can be found in our Annual and Sustainability Report