Public policy

Here we have gathered Telia Company policy papers. In these, we explain and outline our position in various issues of importance to the telecom industry, our stakeholders and us as a leading global telecom operator.

Anti-Bribery and Corruption Policy

Telia Company’s Board of Directors has adopted the principles stated in this group anti-bribery and corruption policy. In our day-to-day operations we expect every employee of Telia Company to follow this Policy and related Instructions as our way of conducting the business. We also work towards adopting the principles of this Policy in all the operations in which Telia Company has ownership interests.

Group Anti-Bribery and Corruption policy

Group Anti-Bribery and Corruption instruction

Group Internal reporting and non-retaliation instruction

Group Sponsorships and Donations instruction

Group instruction on interaction with authorities, administrations and other governing bodies

Communication Policy

The principles stated in this Group Policy cover external and internal communication to make sure it is performed in a coordinated, efficient and professional manner.

Group Policy - Communication

Customer Privacy Policy

The Telia Company customer privacy policy is to strengthen processes for careful protection of customer privacy and network integrity. The primary objective is to ensure that customers feel confident that Telia Company respects and safeguards their privacy. We expect every Telia Company employee to follow the policy in day-to-day operations as our way of conducting the business.

Group Policy - Customer privacy

Electromagnetic Fields (EMF) Policy

All electrical equipment emits a certain amount of electromagnetic radiation when in use. Mobile telephones and mobile systems are no exception.

Group Policy - Electromagnetic fields (EMF)

Enterprise Risk Management

Enterprise risk management is essential for assuring that the desired results are achieved and for safeguarding our customers, employees, shareholders, assets and brands.

Group Policy Enterprise Risk Management describes the process of planning, organizing, leading, and controlling the activities of Telia Company in order to optimize the effects of risk on our objectives.

Group Policy - Enterprise Risk Management

Environment Policy

As part of the ICT industry, Telia Company contributes to a more sustainable society by providing services that enable customers to minimize their negative environmental footprint, improve their operational efficiency and reduce cost. We create value for our customers and for society through development and continuous improvement of our environmental impacts in a conscious, resource efficient and cost efficient manner.

The environment policy defines how Telia Company works to pro-actively manage its environmental impacts. The principles apply in the context of the full life cycle impact of providing products and services to our customers.

Group Policy - Environment

Group Instruction - Environment

Freedom of Expression Policy

Freedom of expression and privacy are at the core of our business. The Telecommunications Industry Dialogue on Freedom of Expression and Privacy Principles guide us in our on-going work. The Telia Company Board of Directors adopted a Freedom of Expression policy with the primary purpose to reduce human rights risks in connection with government surveillance of communications, and to ensure that our customers will feel confident that Telia Company will, whenever possible, respect and safeguard their freedom of expression.

Group Policy - Freedom of Expression in Telecommunications

Freedom of Expression and surveillance information folder

General Terms and Conditions

Telia Company General Terms and Conditions, if not agreed in separate contract, apply to all purchase orders.

Telia Company - General Terms and Conditions (2016-07-01)

GLOBAL NETWORK INITIATIVE (GNI)

All over the world companies in the ICT-sector face increasing government pressure to comply with domestic laws and policies in ways that may conflict with the internationally recognized human rights of freedom of expression and privacy.

In response, a multi-stakeholder group of companies, civil society organizations (including human rights and press freedom groups), investors and academics – together some 50 entities - have joined together in a collaborative approach to protect and advance freedom of expression and privacy in the ICT sector, and formed this Global Network Initiative (GNI). More information about the GNI is available here.

Telia Company is an active member of the GNI. Our active participation stimulates shared learning on how to best respect freedom of expression and privacy and provides leverage to advocacy promoting freedom of expression and privacy in the ICT industry.

Inside Information and Insider Trading

Group Policy - Inside Information and Insider Trading

Occupational Health and Safety Policy

This policy defines the Telia Company principles on occupational health and safety. The purpose is to make the Telia Company health and safety culture part of all employees’ everyday working life and to achieve a safe and legally compliant workplace for employees, vendors and visitors.

Group Policy - OHS

Group Instruction - Occupational Health and Safety

People Policy

This Group Policy provides our employees with an overview of our company values and expectations in relation to people.

Group Policy - People

Procurement Policy

The procurement activities shall strengthen Telia Company competitiveness and profitability by providing a sustainable competitive cost level and minimizing business risk, securing the right quality and fulfilling Telia Company demands on specification, sustainability and supply.

Group Policy - Procurement

Quality

The quality policy strengthens Telia Company’s commitments to our customers to provide products and services with high quality. The policy outlines Telia Company’s already existing commitments to increase customer satisfaction and improve our business processes from end-to-end perspective.

Group Policy – Quality

Remuneration

Telia Company’s objective is to maximize the effectiveness of remuneration programs to attract, retain and motivate staff needed to maintain and improve the success of the business. 

This remuneration policy aims to be the basis for further instructions and guidelines intended to clarify Telia Company’s approach on designing and implementing remuneration practices for employees at all levels.

Group Policy - Remuneration

Security Policy

Security is an integral part of sound group governance. The governance of security within Telia Company is coordinated by Group Security in cooperation with all parts of the organization. It aims to control, facilitate and implement well-balanced security measures throughout our operation.

Group Policy - Security

Supplier Code of Conduct

Telia Company has adopted the principles for responsible business conduct as described in the Telia Company Code of Ethics and Conduct and we encourage our Suppliers to adhere to similar ethical standards in their operations as we consider this as an important criterion when establishing or continuing our business relations.

The Telia Company Group Supplier Code of Conduct defines the conduct we expect from our Suppliers in order to protect human rights as well as respect and promote safe and fair working conditions, the responsible management of environmental issues and high ethical standards along the supply chain.

Telia Company Group Supplier Code of Conduct

Prohibited substances – The Telia Company Black List

Substances that are to be avoided – The Telia Company Grey List

Security Directives

Code of Responsible Business Conduct

The Telia Company Code of Responsible Business Conduct represents our commitment to conduct our business in a responsible way. Download it here.