Here we have gathered Telia Company policy papers. In these, we explain and outline our position in various issues of importance to the telecom industry, our stakeholders and us as a leading global telecom operator.
Anti-Bribery and Corruption Policy
Telia Company’s Board of Directors has adopted the principles stated in this group anti-bribery and corruption policy. In our day-to-day operations we expect every employee of Telia Company to follow this Policy and related Instructions as our way of conducting the business. We also work towards adopting the principles of this Policy in all the operations in which Telia Company has ownership interests.
The principles stated in this Group Policy cover external and internal communication to make sure it is performed in a coordinated, efficient and professional manner.
Electromagnetic Fields (EMF) Policy
All electrical equipment emits a certain amount of electromagnetic radiation when in use. Mobile telephones and mobile systems are no exception.
Enterprise Risk Management Policy
Enterprise risk management is essential for assuring that the desired results are achieved and for safeguarding our customers, employees, shareholders, assets and brands.
Group Policy Enterprise Risk Management describes the process of planning, organizing, leading, and controlling the activities of Telia Company in order to optimize the effects of risk on our objectives.
As part of the ICT industry, Telia Company contributes to a more sustainable society by providing services that enable customers to minimize their negative environmental footprint, improve their operational efficiency and reduce cost. We create value for our customers and for society through development and continuous improvement of our environmental impacts in a conscious, resource efficient and cost efficient manner.
The environment policy defines how Telia Company works to pro-actively manage its environmental impacts. The principles apply in the context of the full life cycle impact of providing products and services to our customers.
GLOBAL NETWORK INITIATIVE (GNI)
All over the world companies in the ICT-sector face increasing government pressure to comply with domestic laws and policies in ways that may conflict with the internationally recognized human rights of freedom of expression and privacy.
In response, a multi-stakeholder group of companies, civil society organizations (including human rights and press freedom groups), investors and academics – together some 50 entities - have joined together in a collaborative approach to protect and advance freedom of expression and privacy in the ICT sector, and formed this Global Network Initiative (GNI). More information about the GNI is available here.
Telia Company is an active member of the GNI. Our active participation stimulates shared learning on how to best respect freedom of expression and privacy and provides leverage to advocacy promoting freedom of expression and privacy in the ICT industry.
Guiding principles on trusted AI ethics
Telia Company provides the following Guiding Principles to its operations and employees for proactive design, implementation, testing, use and follow-up of AI.
Human Rights Policy
The Group Policy - Human Rights sets out Telia Company’s commitments to respect and support Human Rights and outlines fundamental principles to be implemented in our operations.
Inside Information and Insider Trading Policy
Media Owner Commitments Policy
Telia Company owns media operations characterized as mass media. The Telia Company Board of Directors adopted a Group Policy on Media Owner Commitments with the primary purpose to define our commitments in relation to a free flow of information, freedom of expression, freedom and independence of mass media and an open and democratic society. We promote and defend independent publishing and broadcasting with the responsible editorship as a cornerstone.
Telia Company’s most valuable resource is our people. We strive to have the most engaged employees. This Policy defines the Company’s expectations of the employees as well as what expectations our employees shall have of each other and on us as their employer.
Privacy and data protection policy
The Telia Company Privacy and Data protection Policy is to strengthen internal processes and to facilitate accurate customer and employee personal data processing. The primary objective is to ensure that customers and employee feel confident that Telia Company respects and safeguards their privacy.
The quality policy strengthens Telia Company’s commitments to our customers to provide products and services with high quality. The policy outlines Telia Company’s already existing commitments to increase customer satisfaction and improve our business processes from end-to-end perspective.
Telia Company’s objective is to maximize the effectiveness of remuneration programs to attract, retain and motivate staff needed to maintain and improve the success of the business.
This remuneration policy aims to be the basis for further instructions and guidelines intended to clarify Telia Company’s approach on designing and implementing remuneration practices for employees at all levels.
The sourcing activities shall strengthen Telia Company competitiveness and profitability by providing a sustainable competitive cost level and minimizing business risk, securing the right quality and fulfilling Telia Company demands on specification, sustainability and supply.
Telia Company has adopted the principles for responsible business conduct as described in the Telia Company Code of Ethics and Conduct and we encourage our Suppliers to adhere to similar ethical standards in their operations as we consider this as an important criterion when establishing or continuing our business relations.
The Telia Company Group Supplier Code of Conduct defines the conduct we expect from our Suppliers in order to protect human rights as well as respect and promote safe and fair working conditions, the responsible management of environmental issues and high ethical standards along the supply chain.
Telia Company General Terms and Conditions, if not agreed in separate contract, apply to all purchase orders.
Security is an integral part of sound group governance. The governance of security within Telia Company is coordinated by Group Security in cooperation with all parts of the organization. It aims to control, facilitate and implement well-balanced security measures throughout our operation.