Digitalization more important than ever

Across the globe we are currently experiencing major disruptions to our daily lives due to the Coronavirus pandemic. As countries are closing their borders and school children, students and employees are sent home, networks that allow us to access information and to communicate remotely are more important than ever. It means that Telia Company has a key role to play in this crisis.

Society’s ability to weather the storm will depend on a wide range of large and small initiatives, and on all of us stepping up to face the challenge in a responsible way. Experts on infectious diseases encourage us to flatten the curve through social distancing, while at the same time we must secure that vital functions in our society are working. We need to create conditions that enable a fast economic and societal recovery once we are past the peak of the pandemic.

Connectivity and digitalization will be crucial. As children are sent home from school they must be able to continue their education by using digital solutions. As office employees are told to work from home, they must be able to log on and access their office and work tools remotely and interact with their coworkers through video conferencing and other remote-meeting solutions. And when people are confined to their home, they must be able to access digital services, entertainment and information as well as stay in touch with friends and family in a sustainable way.

For Telia Company, this means that we have a special responsibility. We are part of the backbone of the digital society. More than half of the world’s internet traffic runs through Telia Carrier’s networks, and Telia is the largest or second largest operator in most of the Nordic and Baltic countries.

Keeping the networks up and running is of the utmost importance, as so many important services rely on our network – not least within healthcare. We have approximately 20,000 employees and we will look out for every one of them too, now and always. All of this, as well as continuing to broadcast independent news and information through our media operation, are now Telia Company’s most important tasks.

Telia Company’s mission in this crisis is to enable companies to keep their businesses running even though their people must stay at home. It is also to enable friends and family to stay in touch and to take care each other, while following the guidelines provided by the authorities. Below, you can find out more about the measures we have taken during this crisis.

Once this crisis subsides, people across the world will have gained a deep understanding of digitalization. If that understanding, in the long-term, leads to improved, more efficient and sustainable ways to work and do business, then we will see that we rose to the challenges brought to the fore by this pandemic.


Raised readiness across Telia Company amidst Coronavirus

From the outset of this pandemic, Telia Company has increased its readiness and adapted its organization to ensure delivery and internal efficiency under the new conditions. Thanks to a broad range of telecom-based tools for collaboration, Telia Company's business is running with continued high efficiency.

We monitor the developments closely and follow recommendations and regulations issued by local authorities throughout our markets. In all countries where Telia Company operates, most employees now work from home. This is not the case in parts of the company where business-critical activities require physical presence in the workplace. Where this is the case, working routines are secured to prevent the further spread of the virus.

Telia's stores are open in areas where authorities have not called for their temporary closing. In stores too, special guidelines are applied regarding number of visitors at one time on and there are also other measures in place.

At present, national restrictions apply within the following areas relevant to Telia Company’s operations:

  • Work-from-home requirements: All countries except for Sweden, where they only apply to the Stockholm region
  • Border control: All countries
  • Travel restrictions: All countries. In Norway and Estonia, restrictions also apply to domestic travel
  • Quarantine rules: All countries
  • Schools/childcare closures: All countries. Restrictions apply to universities and secondary schools in Sweden and Finland
  • Public gatherings restrictions: All countries, although the number limitation vary. The most important restrictions are in Estonia and Lithuania, where all public gatherings are prohibited
  • Restrictions on opening of stores: Such restrictions apply for all stores in Lithuania and Moldova. In Denmark restrictions apply to shopping malls. Telia stores in shopping malls in Denmark are closed as a consequence
  • Government support measures in place: All countries


Telia Company takes supportive measures

Telia Company’s mission in this crisis is to enable companies to keep their businesses running, friends and family to stay in touch and to enable people to not only to care for their own safety but also to take care of each other. Here, we want to tell you more about the measures we have taken during this crisis.

In Sweden: We are offering advice and tools regarding working remotely, both to our employees and to all others who may need it, here: Smart Worklife. We have also made our solution Telia Telemöte available at no cost for six months. Furthermore, we are offering services to the healthcare sector at no cost for six months. Telia Bemanning and Telia Incidenthantering are intended to help healthcare providers focus on their patients. To read more about this and other activities, go to

 In Denmark, several activities aim to support people who work from home and to make it even easier to receive important information and to communicate with family and friends, such as the no-charge addition of news channels in existing packages, the ability to add more people to family and group subscriptions at no extra cost and online tips and tools for working from home. Read more at

In Lithuania too, several activities are in place to support employees and the public, such as tools and solutions that are particularly helpful for working remotely. Telia’s mobile and fixed networks are fully operational, stable and have sufficient capacity during this increase in voice, internet and mobile data traffic, due to the national quarantine. Find out more at

In Estonia, tools and advice for working remotely are widely offered in Estonia too, as well as special support for family doctors, with faster internet and IT service advice. Telia also offers municipalities, educational institutions and other public sector organizations, as well as commercial companies, specific, extra services. To read more about all these activities, go to

In Norway, network capacity is top priority too, and Telia staff is working in close cooperation with partners and customers to secure operations. No major, unusual network occurrences have been reported. Read more at

Telia in Finland has set up a support page for working remotely, and are in close contact with businesses and consumers to respond to any issues. To read more about these activities, go to


This page will be continually updated.