Global solutions for your business
Whether you operate in just one country or are a multi-national, we’re here to serve you. With a uniquely strong local presence in the Nordics and Baltics, one of the most powerful international IP networks in the world, and global alliances, we can provide customized local and global services and solutions.
Our solutions drive business success.
We are focused on driving success for our enterprise customers, in 3 key ways:
The basis for business development is providing a seamless service that enables you to connect both internally withinin your company or externally to customers or partners. We call this Connectivity. Every business is different, with different connectivity requirements. Our vision is a seamless structure that supports your business use cases by allowing your employees to communicate with anyone, anywhere – colleagues, devices or applications, vendors, partners, or customers. Our Connectivity portfolio includes one-stop sales, support, and service, based on the single-point-of-presence principle, one master agreement, and service level agreements based on the needs of your business. While Connectivity drives business, it also increases business risk, due to the chance of exposing your information to untrusted parties. At Telia Company, we are constantly working to secure you and your customers’ information integrity and privacy. Read more.
To be successful in business you need to connect and collaborate – it’s all about people. The way an organization communicates defines its relationship with its customers. Teams willing to work towards a common goal will naturally be more successful than teams that are less collaborative. In today’s world, your people need to be at the right place at the right time, communicating and collaborating with anyone, be it internally or with customers, employees, and partners. With Telia Company’s unified communication solutions, you empower your organization with the collaboration tools to do just this.
Simplicity is the key to the customer service of the future. A unified experience independent of place, channel or platform, adapted to the customer’s specific needs, delivered at the right time – this will define the standard for a world-class customer experience:
- Seamless – the customer can switch between channels throughout their journey
- Personal – an experience customized through data analysis and artificial intelligence
- Timely – assisted service or smart self-service always available, independent of time or place
Telia Company is the leading Nordic supplier of contact center solutions, offering a wide selection linked to customer experience experts. We help you to plan for, deploy, and manage intelligent conversational solutions.
Read more about our solution for Engage: Customer contact solutions