Telia continues to have Sweden's most satisfied TV customers
The yearly Swedish quality index (SKI) shows that Telia continues to have the country's most satisfied TV customers. The customer satisfaction with Telia's TV service scored well above the competitors according to the report.
According to the SKI-report, Telia has Sweden's most satisfied customers especially when it comes to channel content, product quality and customer experience. Telia customers can easily find the films, series and TV channels they want.
“We are very proud! Everything we do in product development and customer experience is always based on customer insights and input from pilot testing with our customers. The feedback we receive shows that they appreciate our TV service with extra HD streaming and the ability to access their content from any screen. The SKI-result shows that we are doing the right things, although we are constantly working to become even better”, says Johanna Berlinde Head of Global TV & Media Telia Company.
This past year, Telia has sharpened the TV and streaming offering even more. One example is that Play+, that is included in the IP-TV subscription, makes it possible to watch content on all screens such as on a mobile device, on Apple TV or by casting with Google Chromecast. Telia also offers content from all major content providers such as TV4, C More, Viasat and HBO. Recently Telia launched a partnership with Netflix giving that Telia customers can access Netflix via Telia's new Media Box.