Telia Company reports on progress within sustainability

Sustainable operations is a vital part of Telia Company’s strategy. The work in 2016 is highlighted in the combined 2016 Annual and Sustainability Report published today. Among many highlights, the new Code of Responsible Business Conduct and the increased focus on protecting and empowering children are presented.

“Digitalization is fundamentally impacting people and businesses everywhere and is a key factor in societal development and sustainable economic growth. We aim to capture the business opportunities of digitalization to create shared value for the company and for the societies in which we operate. We also need to ensure ethical, responsible business practices to comply with legal requirements and voluntary commitments and to meet our own and stakeholders’ expectations. Our approach is aligned with and supports the UN Sustainable Development Goals and is integrated into business strategy and every day operations”, says Anne Larilahti at Sustainability Strategy.

Highlights and achievements during the year include:

-    Launch of the Code of Responsible Business Conduct. The new Code takes a playful approach to clarifying expectations on managers and employees to ensure that we conduct business in an ethical, responsible way.

-    Human Rights Impact Assessments in region Eurasia, Sweden and Lithuania. The findings and recommendations are important elements in the work to ensure a “responsible exit” from region Eurasia and in better understanding the human rights risks and opportunities in our core markets.

-    Together with Deloitte UK we released the “Accelerating Sustainable Growth” report. According to the report findings, increasing the scope and scale of digitalization in the Nordics and Baltics could add up to €100 Bn to the Nordic and Baltic economies in 2021, while also contributing to the UN Sustainable Development Goals.

-    Sonera became the first Finnish operator to achieve ISO 14001 environmental management system certification.

-    To better understand children as users of our services we launched a Children’s Advisory Panel in all Nordic and Baltic markets. To support in protecting children online, we implemented detection of child sexual abuse material in the company’s IT equipment and carried out an assessment of the Children’s Rights and Business Principles.

The Annual and Sustainability Report is prepared according to GRI G4 guidelines, “In Accordance – Core”. The report has been externally assured by Deloitte.

Released alongside the report is the 6th Law Enforcement Disclosure Report (LEDR) covering the period July – December 2016. The LEDR lays out our position on freedom of expression in telecommunications, presents statistics on government requests and elaborates on unconventional requests with potentially serious impacts on freedom of expression (“major events”) and how these have been challenged.

Contact sustainability-group (at) for feedback, questions or comments about our sustainability work and reporting. For more information, visit

The sustainability report in its entirety can be found at The LEDR can be found here.