Enter the Quadrant: Customers give thumbs up to Telia’s contact center solution in Gartner interviews
Telia ACE has been recognized in Gartner’s Magic Quadrant for Contact Center as a Service (CCaaS) which further strengthens Telia Company as the Nordic and Baltic contact center champion and the region’s go-to-player for multinational companies with global communications needs. The Magic Quadrant positioning follows from highest possible customer ratings, as well as the solution’s AI features.
By putting all customer conversations into one single and common platform, Telia allows for companies and organizations to communicate with their customers in an efficient, smooth and smart way regardless of time, place or channel. Telia ACE also supports voice control, AI and Knowledge Management which means that users can create completely digital co-workers such as chatbots and smart FAQ.
Magic Quadrant is a series of market research reports published by IT research and advisory company Gartner that rely on proprietary qualitative data analysis methods to demonstrate market trends, such as direction, maturity and participants. In its latest review, Gartner highlights that Telia ACE provides users with all features needed to develop customer meetings, drive innovation while it’s user-friendly with adaptive capabilities. Also, Gartner customer interviews and rankings put Telia Company in an undisputable number one position in the Nordics, and among the top players on an European scale.
“We’re proud and honoured that Telia ACE makes it all the way to the quadrant. It’s a token that we’re on the right track in the AI-based customer meeting focusing on conversations to meet all types of unique needs from customers or citizens across platforms and channels,” says Fredrik Lemming, Head of Sales at Telia.
Telia ACE is available for business and organisations in the Nordic and Baltic countries, as well as on other markets through partners.
“IT capabilities have gone cloud and thereby global which makes ACE – as a CCaaS – a natural and perfect fit for multinational customers all over the world. This is also in line with our ambition to widen the market for our services just the same way as we’ve done with our global IP-backbone,” says Thomas Johansson, Global offerings and partnerships, Telia Global.