Telia Company’s 2019 Annual and Sustainability Report highlights sustainability work and performance

Telia Company views sustainable and responsible business practices as a prerequisite for sustainable growth and profitability. In the combined Annual and Sustainability Report, Telia Company reports on the highlights and performance of its sustainability work including the company’s contribution to the UN Sustainable Development Goals (SDGs).

Highlights and achievements during the year include:

  • At the capital markets day in March, an ambitious environmental agenda for 2030 was launched. Two broad goals - Zero CO2 through the value chain and Zero waste in own operations – were further concretized into 2022 goals, such as climate neutrality in own operations covering energy use and business travel.
  • 98 percent of the total electricity consumption in the Nordic and Baltic operations was renewable (up from 91 percent in 2018). The figure for all operations was 90 percent (up from 83). The goal is to reach 100 percent renewable electricity by 2022.
  • In October, a green bond framework with a Second Party Opinion from Sustainalytics was released. In February 2020, a green hybrid bond of € 500 million was issued. The proceeds from the bond, which was heavily over-subscribed, will tentatively be used to fund energy efficiency measures as well as the development and deployment of “green digital solutions” that help customers reduce their CO2
  • The Nordic CEOs for a Sustainable Future coalition, of which Telia Company is a founding member, staked out its road ahead for the coming years. The initiative will focus on climate action and promoting diversity and inclusion.
  • As part of the acquisition of Bonnier Broadcasting, a Media Owner Statement was published. The statement defines Telia Company’s commitments to promote and defend independent publishing with the responsible editorship as a cornerstone.
  • Telia Company retained its ‘AAA’ rating with the MSCI ESG index and the EcoVadis ‘Gold Supplier’ rating, and remained a constituent of the Bloomberg Gender Equality Index. Carbon Disclosure Project climate performance improved to B-.

“In 2019, we laid the foundation for the long-term ambition of becoming the world’s greenest telco. We are already seeing proof points of the work, such as issuing a green bond and reaching close to 100 percent renewable electricity use. In 2020, we will focus on green offerings and helping customers understand how our products and services can reduce their CO2 emissions”, says Sara Nordbrand, Group Head of Sustainability.

Released alongside the Annual and Sustainability Report is the Law Enforcement Disclosure Report (LEDR). The LEDR lays out how Telia Company respects freedom of expression and surveillance privacy when governments request data and access to our networks for different purposes, including fighting crime. Statistics, as well as links to national legislation, are presented twice per year.

The sustainability report is prepared according to the Telia Company Sustainability Reporting Framework and has been externally assured by Deloitte.

We welcome feedback, questions or comments about our sustainability work and reporting at sustainability-group (at) For more information, visit