Telia Company Ukraine support actions

Keeping people and societies connected is at the core of what we do, and our services have never been more important than during time of crises. Since the onset of the Russian invasion of Ukraine, we have taken – and will continue to take – measures to support those affected.

We are deeply concerned about the human suffering in this conflict and are focused on enabling our products and services to provide relief wherever possible. This includes:  

Enabling connections to Ukraine and information on the conflict for Telia customers such as free or reduced rate calls and SMS to/from Ukraine; free data roaming for customers in Ukraine; free access to international news channels to Telia customers

Support for Ukrainian refugees and related efforts in our markets such as distribution of free pre-paid SIM cards for arriving refugees, practical support to refugee support organizations when it comes to their device needs; administering donation phone lines free of charge for local NGOs supporting humanitarian relief

Supporting Ukrainian business: waiving of fees and reducing prices on telecommunications services for relocating Ukrainian businesses; advisory support on such relocation; administering a support line free of charge for relocating businesses

Supporting humanitarian relief efforts in Ukraine: direct donation to relief efforts in Ukraine; encouraging employees to donate to humanitarian relief operations and volunteer with local organizations in support of their activities.

Where relevant, in implementing these actions we have worked with established NGOs, partners and authorities, ensuring that our support is delivered where, and to whom, it is needed most.

We also support industry-wide efforts, such as the Joint Statement by EU and Ukrainian operators on connectivity in support of refugees from Ukraine.

Specific actions by market as of 14.7.2022:

Lithuania

Ongoing actions:

  • Reduced rates on calls/SMS to Ukraine for Telia customers
  • Free access to international news and info channels for TV customers
  • Pre-paid SIM cards for refugees in Lithuania, distributed through a local NGO
  • Special offer for Ukrainians that come to Telia shops
  • Special offer and exemption of some costs for Ukrainian businesses reallocating to Lithuania and help with planning the relocation of IT services
  • Support for refugee registration centres with free internet connections, computers, TV screens and services

Previous actions:

  • Free calls/SMS to Ukraine for Telia customers and free calls/SMS for Telia customers in Ukraine
  • Support to local NGOs with devices for administrative needs and for distribution to refugees
  • Donation of powerbanks for civilian use in Ukraine, distributed through a local NGO
  • Donation of medical kits and disinfectant to Lithuanian Red Cross
  • Donation phone lines free of charge
  • Employee empowerment actions including providing information on donation possibilities and volunteering with local organizations in support of their activities
  • Job campaign targeting Ukrainian refugees

Estonia

Ongoing actions:

  • Reduced rate calls to Ukraine for Telia customers
  • Free access to international and Ukrainian news and info channels for TV customers

Previous actions:

  • Free calls/SMS to Ukraine for Telia customers and free calls/SMS for Telia customers in Ukraine
  • Pre-paid SIM cards for refugees in Estonia, distributed through a local NGO
  • Donation phone lines free of charge to NGOs
  • Donation to Triumf Health for kids’ mental health application, now available in Ukrainian
  • Donation of devices (powerbanks, laptops, monitors, phones) to refugees
  • Cooperation with Children Protection Union to provide refugee children with free of charge routers and connectivity

Finland

Ongoing actions:

  • Reduced rate calls to Ukraine for Telia customers
  • Free access to Ukrainian channels for TV customers

Previous actions:

  • Free calls to Ukraine for Telia customers and free roaming for customers in Ukraine
  • Free access to international news and info channels for TV customers
  • Donation of routers to local NGOs used in refugee accommodation
  • Pre-paid SIM cards for refugees in Finland, distributed through Finnish Immigration Service
  • Donation to Save the Children using the proceeds from sale of Telia owned art

Sweden

Ongoing actions:

  • Reduced rate calls to Ukraine for Telia customers
  • Free access to Ukrainian kids TV channel for all customers
  • Pre-paid SIM cards for refugees, distributed through Red Cross

Previous actions:

  • Free calls, SMS, MMS to Ukraine and free data roaming for Telia customers in Ukraine
  • Free access to international news and info channels for TV customers
  • Pre-paid SIM cards for refugees in Sweden, distributed through Red Cross
  • Free access to international news and info channels for TV customers
  • Donation to Gazeta Wyborcza Foundation by TV4
  • Live fundraising event by TV4 collecting close to 40MSEK for four NGOs (Red Cross, UNICEF, UNHCR and Save the Children)
  • Donation to Red Cross related to buy-back-campaign of mobile phones during March-May, implemented together with NGO Friends
  • Job campaign targeting Ukrainian refugees

Denmark

Ongoing actions:

  • Reduced rate calls to Ukraine for Telia customers
  • Pre-paid SIM cards for refugees in Denmark distributed via Red Cross, as part of an initiative coordinated by the Danish telecom industry association

Previous actions:

  • Free calls and SMS to Ukraine for Telia customers
  • Pre-paid SIM cards for refugees distributed via Red Cross, as part of an initiative coordinated by the Danish telecom industry association
  • Donation of powerbanks for civilian use in Ukraine, distributed through a local initiative
  • Donation of devices to refugees, distributed through Red Cross

Norway

Ongoing actions:

  • Reduced rate calls to Ukraine for Telia customers
  • Pre-paid SIM cards for refugees in Norway, distributed by MyCall
  • Free access to international news and info channels for TV customers

Previous actions:

  • Free calls, SMS, MMS to Ukraine for Telia customers, and free roaming for customers in Ukraine
  • Pre-paid SIM cards for refugees in Norway, distributed through an NGO

Latvia

  • Telia Company’s Latvian subsidiaries are also providing similar support actions