TeliaSonera Finland outsources customer service functions of Loimaa service point to Manpower Business Solutions Oy

TeliaSonera Finland Oyj has concluded a cooperation agreement with Manpower Business Solutions Oy, a member of the Manpower Group, on transferring the operations of Sonera’s service point for mobile phone in Loimaa to Manpower Business Solutions Oy.

The agreement concerns 52 persons who will retain seniority when transferred to Manpower Business Solutions Oy. The agreement becomes effective on the 1st of March 2007.

"We have centralized our mobile customer service functions in our large units in Vaasa, Kuusamo and Lahti, where we are able to further develop our service, which we believe to be an important competitive factor. In Loimaa we decided to start cooperating with Manpower Business Solutions because the local customer service point has been separate from our other customer service operations, and calls have been on the decline there”, says Petri Lahtinen, who is Director of Mobility Customer Support at TeliaSonera Finland.

Maarit Laaksonen, who is head of the Contact Center business unit of Manpower Business Solutions Oy, says that the centralization and development of contact centre services have been focus areas of Manpower Business Solutions Oy. We have proof of successful cooperation of a similar kind, and we are able to create significant synergy benefits. We also have the means and opportunity to develop and boost operations”, Laaksonen stresses.

For further information journalists can contact:

Vice President Petri Lahtinen, Customer Support, Mobility Services Finland
Tel. 0400 500 373

Director Maarit Laaksonen, Contact Center Services, Manpower Business Solutions Oy, Tel. 050 531 0376

CEO Fredrik Karlsson, Manpower Finland Oy, puh +358 500 816410