Failure in the delivery system of Sonera’s broadband subscriptions has caused premature changes in subscriptions
A power failure which took place yesterday on June 26 in Sonera's machine room has caused problems in the deliveries of Sonera’s fixed network and usability management. The delivery system, affected by the power outage, started automatic alterations and terminations of Sonera’s fixed broadband and telephone subscriptions for companies, network operators, and consumer customers. Preparations for the situation to be restored are under way. According to preliminary reports, several broadband and telephone customers all over Finland have been affected by the failure.
The failure started on June 27 at 4 a.m. when a server which had been damaged in a power outage was switched on again. At this point, the date and time of the server was set up incorrectly to July 27, 2007, which resulted in automatically scheduled changes to be launched in the systems prematurely. The date was corrected at 6 a.m. However, the system had already launched several alterations, and the fault repair of the mistimed launches is now under way. Some of the subscriptions which were to be terminated between June 28 and July 26, 2007, were already terminated on June 27, 2007. The email service for broadband customers can be restored, and Sonera also aims at reopening the subscriptions as soon as possible.
Most of the premature changes, such as deactivations connected with terminating subscriptions, had been scheduled at the turn of month. In these cases, the customer’s subscription has stopped working four days before the set termination date. On the other hand, many customers have ordered a broadband speed increase which has now been implemented prematurely.
Senior Manager Marja-Liisa Pietikäinen, TeliaSonera, Broadband Services Finland, Delivery & Billing Services
Tel.: +358 400 607 123
Senior Vice President Juha-Pekka Weckström, TeliaSonera, Broadband Services Finland
Tel.: +358 400 564 754