Sonera refunds roaming charges for spring months

More than 50 000 customers will get a refund from Sonera for extra charges collected for the use of the mobile phone in the Nordic and the Baltic countries.

Sonera will compensate approximately 50 000 customers for extra charges collected for roaming during the spring. The refunds relate to received calls in TeliaSonera’s operator networks in the Nordic and the Baltic countries.
The extra charges were the result of an error that took place in February in connection with the decrease in roaming charges, due to which received calls were charged at EUR 0.55 instead of EUR 0.37 per minute in the countries of price group 1, that is, in the networks of TeliaSonera’s own operators in the Nordic and Baltic countries.

“We detected the mistake on the price list when we were examining the invoicing, and will automatically refund the excess sum collected to the customers in the next invoice in June-July. The most common sum to be refunded is between a few ten cents and a few euros per subscription, depending on the number of received calls”, says TeliaSonera Finland’s Department Manager Pia Jaakkola, who is in charge of roaming.

For further information journalists can contact:
Department Manager Pia Jaakkola, Roaming, tel. +358 400 434 539