Telia’s broadband support the best in the Nordic countries
Telia’s Swedish broadband support was awarded recognition for the best Nordic technical support in 2007 in a comparison of 13 Nordic companies made by TechCity Nordic.
Each year TechCity Nordic surveys the technical support provided by different companies in Sweden. This year the survey was conducted in June and July, and for the first time it also covered companies in other Nordic countries. The broadband support units of 13 Nordic companies were contacted via telephone, web and email. The service and quality were assessed, and TechCity Nordic found Telia’s Swedish broadband support the best in the test.
“We are happy and proud of the recognition,” says Ann-Catrine Zetterdahl, Head of Customer Processes at TeliaSonera Broadband Services Sweden. ”Our customers have high requirements for both service and support, and it is extremely pleasing to see that we are doing well when compared with our competitors in the Nordic countries.”
“Broadband support is an important channel for our customers,” Ann-Catrine Zetterdahl continues. ”We are constantly striving to improve and develop our support. The recognition proves that we are on the right track. But we will not settle for this. We will now continue our efforts to further improve our broadband support.”