TeliaSonera increases customer focus and strengthens governance with new operating model

By changing its operating model TeliaSonera increases its customer focus through clearer local accountability. With clearer governance the Group’s strategy, including sustainability and compliance, will be enhanced. The new model will be launched April 1, 2014.

“The countries will be the leading dimension in this new operating model, which is where we interact with the customers. We remove the business area layer from the existing organization. Instead we strengthen the local operations and the mandate for Group functions to drive strategic questions and improve governance. We believe this model will enable us to offer our customers a better service at the same time as it clarifies accountability for our performance,” says Johan Dennelind, President and CEO of TeliaSonera.

The new operating model will improve TeliaSonera’s local operations’ ability to provide an even better customer experience. The country structure will be grouped in three geographic areas; Europe, Eurasia and Sweden.

It will also strengthen our ability to enforce and follow up our sustainability, compliance and governance agendas, and support local management and staff in this regard.

Between now and April 1, 2014 TeliaSonera will prepare by appointing heads of the new key functions, and by adapting processes and supporting systems. TeliaSonera will report according to the new structure as of Q2, 2014.

TeliaSonera AB discloses the information provided herein pursuant to the Swedish Securities Markets Act and/or the Swedish Financial Instrument Trading Act. The information was submitted for publication at 08:45 a.m. CET on December 16, 2013.

For more information, please contact the TeliaSonera press office +46 771 77 58 30,, visit our Newsroom or follow us on Twitter @TLSN_Media.

Forward-Looking Statements
Statements made in the press release relating to future status or circumstances, including future performance and other trend projections are forward-looking statements. By their nature, forward-looking statements involve risk and uncertainty because they relate to events and depend on circumstances that will occur in the future. There can be no assurance that actual results will not differ materially from those expressed or implied by these forward-looking statements due to many factors, many of which are outside the control of TeliaSonera.

TeliaSonera provides network access and telecommunication services in the Nordic and Baltic countries, the emerging markets of Eurasia, including Russia and Turkey, and in Spain. TeliaSonera helps people and companies communicate in an easy, efficient and environmentally friendly way. Our ambition is to be number one or two in all our markets, providing the best customer experience, high quality networks and cost efficient operations. TeliaSonera is also the leading European wholesale provider with a wholly-owned international carrier network. In 2012, net sales amounted to SEK 105 billion, EBITDA to SEK 36.1 billion and earnings per share to SEK 4.59. The TeliaSonera share is listed on NASDAQ OMX Stockholm and NASDAQ OMX Helsinki. Read more at