Digitalization is a key factor for positive societal development and sustainable economic growth. But there are risks and legitimate concerns related to the negative impacts of digitalization. It is our firm belief that integrating sustainable and responsible business practices in all aspects of business and strategy is a prerequisite for sustainable growth and profitability, which in turn creates long-term value for shareholders and supports sustainable development. We strive to be fully transparent and accountable, highlighting our successes but also when we are not meeting expectations.

Our approach

At the core of our sustainability approach are two strategic pillars:

  • Shared value creation is about addressing societal and environmental challenges while creating business value
  • Responsible business focuses on managing risk, minimizing negative impact and acting ethically and responsibly. These responsibilities extend through the value chain

Supporting the approach are three critical success factors:

  • Board and management commitment – actively steering our sustainability agenda in order to create long-term sustainable stakeholder value
  • Employee engagement – enabling all employees to contribute to positive digital impact
  • Ethics and compliance – the foundation for ensuring responsible business practices


Our commitments

Telia Company is committed to a number of international guidelines on human rights, labor rights, anti-corruption and environmental responsibility. These include:

  • The UN Universal Declaration of Human Rights
  • The core conventions of the International Labour Organization (ILO)
  • The OECD Guidelines for Multinational Enterprises
  • The UN Global Compact
  • The UN Guiding Principles on Business and Human Rights
  • The Children’s Rights and Business Principles

Impacts on the SDGs

Telecommunications and ICT services can make a positive contribution to the realization of all SDGs, but there are also negative impacts and risks to manage. With the aim to become an industry leader in contributing to the UN Sustainable Development Goals (SDGs), we approach the SDGs as either of three roles in relation to our actual or potential impacts: as driver, enabler or contributor. The roles are strongly linked to the conditions in our core markets and our stakeholders’ expectations.






Whistleblowing and Speak-Up line

The Speak-Up Line is our web portal for whistle-blowing. Here you can anonymously report violations of Human Rights, breaches of our Code of Ethics and Conduct or any other kind misconduct.

Sustainability data