Reliable Access

We operate in highly digitalized countries with extensive access to connectivity and technology. In our markets, the digital inclusion aspects of “access” are more related to differences in quality between urban and rural areas and the importance of making our services accessible to individuals with disabilities.

We operate in highly digitalized countries with extensive access to connectivity and technology. In our markets, the digital inclusion aspects of “access” are more related to differences in quality between urban and rural areas and the importance of making our services accessible to individuals with disabilities.

In 2021, we provided 4G coverage to 95 to 99 percent of the population in all our markets. By the end of the year, we had launched our commercial 5G services in all countries (Denmark, Finland, Estonia, Norway, and Sweden) except Lithuania, where we were are still waiting for frequency allocation. The aim is to reach over 90 percent of the population with 5G coverage in all Nordic markets by 2023.

We have made significant efforts and investments in developing 5G and 4G networks and transforming from copper-based to fiber access. In total, more than 4.5 million homes across all markets now have fiber access. In areas where fiber access is not viable, we provide Fixed Wireless Access (FWA) using the 4G and 5G networks.

We are committed to providing high-quality services to all our customers. We are carefully managing the shut-down of copper networks to prevent any adverse effect on individuals, organizations, or communities.

Accessibility

Securing access for all is also about making it possible for individuals with disabilities to use our services. In collaboration with the expert organization Axess Lab we have trained our employees in Sweden and Finland in digital accessibility and role-specific accessibility topics. We have set up an internal Accessibility Center of Expertise to increase collaboration and information sharing around accessibility and ensure we test and align to accessibility requirements. One example of how the accessibility lens can impact product development is illustrated in the box on the right.

 

Telia Gaming Center makes the gaming experience inclusive for everyone

In Sweden, over one million people regularly play different forms of computer and video games. What used to be an arena for established gamers and e-sports players is now in demand by many businesses as an integrated solution for workplaces, sports halls, and community centers.

Telia Gaming Center, launched in 2021, is a unique solution that can be hired and adapted to meet the needs and wishes of the business and offer customers or employees a gaming experience with the latest games. Telia Gaming Center can be provided with customized tools for people with disabilities, making the gaming experience inclusive for everyone and helping organizations that support people with disabilities to get started with gaming and e-sports, for example, day centers for youth with disabilities.