Update Q4 2018

Below are highlights of our sustainability work in 2018.

Read more about our approach to sustainability including strategy integration through the “Digital impact” sustainability framework, goals and progress at www.teliacompany.com/sustainability and in the 2017 Annual & Sustainability Report.

  • A human rights policy was approved by the Board to further strengthen Telia Company’s long standing commitment to respecting human rights. The policy expanded on commitments in areas such as grievance, but mainly better puts commitments in e.g. freedom of expression and children’s rights into context.
  • New internal guidelines for ethics and compliance integration of acquired companies were adopted. Focus is on governance and high-risk areas such as anti-bribery and corruption, customer privacy and security.
  • Results from the Sustainability Perception Index (SPI) survey covering consumers and business customers in all core markets showed two main findings:
    • Informed respondents are generally very positive towards our societal and environmental impact and how we run our business in an ethical way.
    • Many respondents still feel uninformed about our impact, in particular our environmental impact.
  • Telia Sweden topped its industry category as the most sustainable telco in both the B2C and the B2B surveys of the Sustainable Brand Index.
  • In November, Telia Company hosted a Telia Talk on the topic of “using data for social good”. Beside guest presentations by companies utilizing mobile data to support the UN Sustainable Development Goals (SDGs), Telia Company presented its collaboration with the Helsinki Regional Traffic to reduce car traffic and increase utilization of the newly expanded subway system.
  • Since its launch in early 2017, close to 8,000 employees have participated in the employee volunteering program Younite, where employees engage in activities that support the UN Sustainable Development Goals. Some of the achievements since launch include interacting in schools and online with more than 70,000 children about internet’s opportunities and online safety, teaching coding to children and introducing seniors to life online.

Anti-bribery and corruption

  • Anti-bribery and corruption (ABC) risk self-assessments were carried out, with subsequent action plans developed, in Estonia, Lithuania, Denmark, Finland and Norway.
  • As part of ensuring a responsible exit from region Eurasia, Ucell in Uzbekistan and Kcell in Kazakhstan which were divested in November and December respectively, carried out extensive staff ABC training ahead of handover to the new owners.

Children’s rights

Customer privacy

  • Group functions and local companies across Telia Company intensified the work of mitigating compliance gaps against GDPR prior to May 25 when the regulation came into effect. Going forward, the work continues by continuously evaluating and developing new processes to further strengthen the customer privacy work.
  • An improved Data Protection Impact Assessment (DPIA) process was adopted, allowing better assessment of data processing risks.

Environmental responsibility

  • Telia Company contributed to two reports highlighting the positive environmental impact of digitalization:
    -    Telia Company, Ericsson and the Royal Institute of Technology (KTH) in Stockholm published a joint study on the environmental footprint of communications networks. Using data from a number of operators globally, a key finding in the report is a clear decoupling of energy consumption from increasing data volumes.
    -    The Exponential Climate Action Roadmap was released September 13 at the Global Climate Action Summit in San Francisco. Telia Company was co-author and research partner, together with, among others, Ericsson and WWF.
  • In December, Telia Company submitted its application to the Science Based Targets initiative, thereby committing to long-term goals to reduce greenhouse gas emissions in its own operations as well as supply chain.

Freedom of expression and surveillance privacy

  • Telia Company’s surveillance transparency reporting is carried out through publishing a Law enforcement disclosure report (LEDR) twice per year. The full report covering 2017, was published alongside the 2017 Annual & Sustainability Report. The full LEDR includes information about “unconventional requests” from governments, law enforcement statistics and more.
  • A self-assessment on Telia Company’s implementation of the Global Network Initiative (GNI) Principles on Freedom of Expression and Privacy was carried out. The assessment will serve as the basis for a forthcoming external assessment covering both governance and cases whose results will be presented to the GNI Board.
  • Telia Company contributed to the ETNO/GSMA position paper on European Council proposed Regulation on prevention of Terror Propaganda.

Health and well-being

  • A new “Health and well-being index” was created for the Purple Voice employee engagement survey. The result of 77 percent showed significantly better results than comparable peers, but also highlighted areas for improvement.
  • At year end, local companies in Denmark, Estonia, Finland, Lithuania and Norway were OHSAS 18001 certified.

Responsible sourcing

  • A revised Supplier Code of Conduct was approved. Changes from previous version include more stringent requirements on areas such as responsible sourcing of minerals and human rights due diligence.
  • Roll-out of the Group-common supplier due diligence process was completed. The process ensures a risk-based and standardized way of evaluating supplier sustainability performance.

Law enforcement disclosure update

The table below lays out the number of government requests received in the first six months of 2018. For more information about the scope, challenges and limitations of the report as well as definitions of the categories, see the latest full LEDR. Full year figures will be published in the forthcoming 2018 Annual & Sustainability Report and full LEDR.

Authority requests* January–June 2018


Lawful interception

Historical data

Subscription data

Challenged/rejected requests

















No statistics available














* Direct access is not included in the statistics.
* 1 In Estonia, a direct access system is used. This figure has been provided by the Estonian authorities.
* 2 Includes all requests for Subscription data. For other countries the corresponding figure covers only requests that are handled by authorized personnel, and automated requests that refer to criminal cases.
* 3 Includes all requests to which we were not able to answer, most often because the requested information was about a customer of another operator.

Case: Crowd insights contribute to sustainable commuting in the Helsinki region

The neighboring cities of Helsinki are Espoo are closely connected, with considerable car commuting between the workplaces in Helsinki and residential areas in Espoo. To improve the traffic situation and support future growth of both cities, the Helsinki Regional Transport Authority (HRT) invested close to €1200 million mainly to extend the subway network to Espoo.

Ahead of the launch of the subway line in November 2017, HRT together with Telia Finland Crowd Insights screened millions of trips to identify hot spots for deploying “feeder” bus lines to the subway in Espoo. Already from the start a significant share of commuters from more remote parts of Espoo chose to use the feeder buses and subway. Partly as a result of this smart planning, car traffic between Espoo and Helsinki was reduced by 8 percent in the period November 2017 to January 2018.

More cities in Finland are looking at taking a data-driven approach to public transportation planning. This makes Crowd Insights and other data analytics tools key components of sustainable commuting and urbanization in Finland, supporting in particular UN Sustainable Development Goals 11: Sustainable cities and communities and 13: Climate action.