Health and well-being

To create the right health and well-being culture, our approach consists of promoting good health, identifying and reducing or preventing risks and rapidly reacting to ill health.


Our employees generally work in offices and retail environments where health risks relate mainly to mental well-being and ergonomics. Our biggest challenges relate to ensuring employees have a good work-life balance and sufficient recovery between intense work periods. Significant health and safety risks close to our core operations include working at heights or performing electrical work related to network construction and maintenance activities that are generally carried out by contractors. To mitigate these risks, suppliers are required to comply with the Supplier Code of Conduct, which includes health and safety requirements, and should report any relevant incidents to Telia’s whistleblowing tool. As a preventive measure, we have a continuous dialogue with our main suppliers regarding improved health and safety practices and we carry out onsite audits to check that contractors meet our safety requirements.

Our approach

Health and well-being form the basis for a great employee experience. We strive to ensure employees’ right to health and that employees can perform at their best in their everyday work. A healthy workplace, good work-life balance and flexible ways of working are key aspects to achieve this.

Our internal health and well-being model is based on the following key elements:

  • A continuous improvement approach to occupational health and safety through the use of the ISO 45001 management system standard
  • Preventive actions such as risk assessments and employee surveys
  • Health and well-being included in regular performance check-ins between managers and employees
  • Health and well-being training for all managers

Our work is governed by the Group policy – People . Health and safety requirements for suppliers are outlined in the Supplier Code of Conduct.

More information can be found on page 102 in the 2021 Annual and Sustainability Report.