Health and well-being
To create the right health and well-being culture, our approach consists of promoting good health, identifying and reducing or preventing risks and rapidly reacting to ill health.
| Ambitions | 2022 goals |
|
Provide a workplace and ways of working that are physically and psycho-socially safe Provide the tools and resources needed to meet personal goals and create engagement |
Local companies ready for ISO 45001 management system certification All employees covered by regular performance management approach Sickness absence rate lower than national industry average 80 percent “Health and well-being index” score in employee engagement survey Implemented processes for supplier reporting on occupational health and safety performance and related corrective actions |
Challenges
The major health and well-being risks – road safety, working at heights and electrical work – relate to network construction and maintenance, work that is generally carried out by contractors. Telia Company employees work mainly in offices or retail environments where risks relate mainly to psychosocial well-being and ergonomics.
Our approach
This focus area is governed by the Group policy – Occupational Health and Safety and the Group Instruction – Occupational Health, Safety and Well-being.
Our approach consists of promoting good health, identifying and reducing or preventing risks and rapidly reacting to ill health. Our policies and instructions include safety measures and requirements for our employees, contractors and sub-contractors regardless of work environment. As suppliers face health and safety risks, our aim is to have the Supplier code of conduct, which includes health and safety requirements, included in all construction, installation and maintenance agreements. OHS processes are reviewed during on-site audits of the contractors.
We adopt a structured management approach by implementing OHSAS 18001 or ISO 45001 occupational health and safety management system. Telia in Denmark, Estonia, Finland, Lithuania and Norway are OHSAS 18001 certified.
More information can be found in our Annual and Sustainability Report.
Sickness absence
| Sickness absence rate (%) | 2019 | 2018 |
|
Denmark |
2.6 | 2.3 |
| Estonia | 1.4 | 1.0 |
| Finland | 2.1 | 2.0 |
| Norway | 3.8 | 3.4 |
| Sweden | 3.0 | 3.0 |
| Other countries1 | 1.4 | 0.7 |
| Weighted average, all countries | 2.7 | 2.5 |
- Telia Carrier operations outside the above countries.
Sickness absence is defined as reported absence from work due to sickness. Maternal leave is not considered sickness absence.
Lost-time injuries
|
Lost-time injury frequency |
2019 | 2018 |
| Denmark | 0.00 | 0.00 |
| Estonia | 0.26 | 0.26 |
| Finland | 0.00 | 0.51 |
| Latvia | 0.47 | 0.47 |
| Lithuania | 0.39 | 0.77 |
| Moldova | 1.25 | 0.00 |
| Norway | 0.47 | 0.00 |
| Sweden | 0.24 | 0.00 |
| Other countries1 | 0.00 | 0.00 |
| Weighted average, all countries | 0.26 | 0.23 |
- Telia Carrier operations outside the above countries.
Lost-time injury is defined as an injury occurring at work that results in one or several full consecutive days of absence. Injuries occurring to or from work are not considered lost-time injuries.