We expect our suppliers, sub-suppliers and distributors to implement sustainable business practices and to be transparent about their challenges. Choosing suppliers with good sustainability practices is a way for us to positively influence our supply chain.
Telia Company relies on a vast number of suppliers and sub-suppliers, many of which are located in countries or industries with challenges in upholding ethical business practices, human and labor rights, health and safety and environmental protection. Despite solid responsible sourcing practices, the risk remains that suppliers and sub-suppliers do not comply with our sustainability, security and quality requirements.
This focus area is governed by the Group Supplier Code of Conduct, Security Directives, Substances that are to be avoided - The Telia Company "Grey List" and Prohibited substances - The Telia Company "Black List". Telia Company's General Terms and Conditions, if not agreed in separate contract, apply to all purchase orders.
Responsible sourcing starts with setting the expectations for our suppliers, primarily through the Supplier code. We use a risk-based process where suppliers are categorized based on, for example, the region where the company is registered, the type of product or service provided or how critical the supplier is to our operations. This categorization supports in designing appropriate risk mitigation activities such as further due diligence steps (supplier self-assessment, information research and risk analysis) before contracting, and in conducting on-site audits to evaluate whether a supplier’s sustainability performance is sufficient.
All due diligence steps are performed in our due diligence platform. Local sourcing teams are responsible for initiating the due diligence process, initiating on-site audits and following up on suppliers’ performance if needed. Exceptions to the Supplier code requirements can be approved when a supplier has demonstrated that corresponding or stricter requirements are already in place.
Responsible sourcing process
More information can be found in our Annual and Sustainability Report.