Human rights

Telia Company is committed to respect human rights throughout its value chain. Through connectivity and digital solutions, we also enable the realization of certain rights. We work together with business partners, governments and other stakeholders to promote a broader human rights agenda.


Issues and risks related to human rights in our own operations include customer privacy, freedom of expression and surveillance privacy, children’s rights, discrimination and media freedoms. In our supply chain, we see risks related to child and forced labor, labor rights and more – risks that need to be managed throughout the entire supply chain.

Our approach

We are committed to a number of international guidelines on human rights, such as the UN Guiding Principles on Business and Human RightsGlobal Compact principlesChildren’s Rights & Business Principles and the Global Network Initiative (GNI) principles on freedom of expression and privacy. In line with the UN Guiding Principles for Business and Human Rights, Telia Company is committed to respect human rights throughout its value chain.

Our Group Policy on Human Rights is available here.

Our approach is based on three parts:

  • Know: By applying ongoing due diligence and using human rights impact assessments to be aware of our human rights impacts, risks and opportunities
  • Show: By reporting and making other information public
  • Act: By acting to respect and support the rights of individuals based on our insights

Our work focuses on the human rights areas and issues that we have identified as the most salient in our markets and value chain. These are similar to the issues identified in GSMA’s Human Rights Guidance for the Mobile Industry as most salient for the industry as a whole.

More information can be found on pages 54-57 in the Annual and Sustainability Report.

Human Rights Impact Assessments

We are committed to undertake human rights due diligence and more in-depth human rights impact assessments (HRIAs) as appropriate to better understand local and Group-level impacts, risks and opportunities related to the rights of individuals. Between 2015 and 2017, we commissioned independent non-profit organization BSR to undertake HRIAs on local companies under divestment as part of a responsible exit from Eurasia, and on Telia Sweden and Telia Lithuania, to get a better general understanding of the impacts, risks and opportunities in the Nordics and Baltics.

During 2020, risk assessments were carried out for the divestments of Moldcell in Moldova and Telia Carrier. More information can be found on page 242 in the 2020 Annual and Sustainability report

Human Rights Impact Assessments Telia Lietuva and Telia Sweden

"We hope that Telia Company’s publication of these HRIAs serves three key functions. First, that it enhances Telia Company’s ambition to integrate human rights into business decision making. Second, that it informs further dialogue on human rights in the eight markets covered. And third, that it provides insights for the broader business and human rights community on how to undertake HRIAs" says Dunstan Allison-Hope, Managing Director, who has lead BSR’s work on these HRIAs.

Read the Telia Lietuva report Read the Telia Sweden report

“BSR emphasizes integrating human rights factors into business decision making, especially in challenging markets. By including human rights assessments in its market exit planning, Telia Company has established an important foundation for the longer term implementation of global standards of business practice in its Business Region Eurasia, and developed new insights into how companies can exit markets responsibly. We look forward to these insights being used by the purchasing entities in the near term, and by the broader business and human rights community in the longer term,” says Dunstan Allison-Hope, Managing Director of BSR

Human rights impact assessments and responsible divestment plan for business region Eurasia

- Summary project report for Telia Company

Read the report

Klagomålsmekanism - Speak-Up Line

Telia Company strävar efter att erbjuda mekanismer för klagomål (grievance), där intressenter kan lyfta problem utan rädsla för repressalier. Visselblåsarverktyget Speak-Up Line möjliggör för anställda och andra att anonymt rapportera överträdelser rörande bokföring, rapportering och interna kontroller, lagar och regler samt Telia Company:s Affärsetiska uppförandekod eller andra styrdokument.

Telia Company har en koncernövergripande standard för att genomföra interna utredningar. De vägledande principerna är att utredningar ska genomföras så att:

  • Objektivitet säkerställs
  • De snabbt kan säkerställa fakta med minimal inverkan på verksamheten eller de berördas privatliv
  • Konfidentialitet och skydd mot repressalier repekteras fullt ut