Public policy

Here we have gathered Telia Company policy papers. In these, we explain and outline our position in various issues of importance to the telecom industry, our stakeholders and us as a leading global telecom operator.

Anti-Bribery and Corruption Policy

Telia Company’s Board of Directors has adopted the principles stated in this group anti-bribery and corruption policy. In our day-to-day operations we expect every employee of Telia Company to follow this Policy and related Instructions as our way of conducting the business. We also work towards adopting the principles of this Policy in all the operations in which Telia Company has ownership interests.

Group Anti-Bribery and Corruption policy

Group Anti-Bribery and Corruption instruction

Group Instruction Speak Up and Non-Retaliation 

Group Sponsorships and Donations instruction

Enterprise Risk Management Policy

Enterprise risk management is essential for assuring that the desired results are achieved and for safeguarding our customers, employees, shareholders, assets and brands.

Group Policy Enterprise Risk Management describes the process of planning, organizing, leading, and controlling the activities of Telia Company in order to optimize the effects of risk on our objectives.

Group Policy - Enterprise Risk Management

Environment Policy

As part of the ICT industry, Telia Company contributes to a more sustainable society by providing services that enable customers to minimize their negative environmental footprint, improve their operational efficiency and reduce cost. We create value for our customers and for society through development and continuous improvement of our environmental impacts in a conscious, resource efficient and cost efficient manner.

The environment policy defines how Telia Company works to pro-actively manage its environmental impacts. The principles apply in the context of the full life cycle impact of providing products and services to our customers.

Group Policy - Environment

Group Instruction - Environment

Freedom of expression and surveillance privacy policy

Freedom of expression and surveillance privacy are at the core of our business. The Global Network Initiative (GNI) principles on freedom of expression and privacy guide us in our ongoing work. The Telia Company Board of Directors adopted a Freedom of Expression & Surveillance Privacy policy with the primary purpose to reduce human rights risk in connection with government surveillance of communications, and to ensure that our customers feel confident that Telia Company respects and safeguards their freedom of expression.

Group Policy – Freedom of Expression and Surveillance Privacy


All over the world companies in the ICT-sector face increasing government pressure to comply with domestic laws and policies in ways that may conflict with the internationally recognized human rights of freedom of expression and privacy.

In response, a multi-stakeholder group of companies, civil society organizations (including human rights and press freedom groups), investors and academics – together some 80 entities - have joined together in a collaborative approach to protect and advance freedom of expression and privacy in the ICT sector, and formed this Global Network Initiative (GNI). More information about the GNI is available here.

Telia Company is an active member of the GNI. Our active participation stimulates shared learning on how to best respect freedom of expression and privacy and provides leverage to advocacy promoting freedom of expression and privacy in the ICT industry.

Guiding principles on trusted AI ethics

Telia Company provides the following Guiding Principles to its operations and employees for proactive design, implementation, testing, use and follow-up of AI.

Read the Guiding principles on trusted AI ethics

Human Rights Policy

The Group Policy - Human Rights sets out Telia Company’s commitments to respect and support Human Rights and outlines fundamental principles to be implemented in our operations.

The Group Policy - Human Rights

Inside Information and Insider Trading Policy

Group Policy - Inside Information and Insider Trading

Media Owner Commitments Policy

Telia Company owns media operations characterized as mass media. The Telia Company Board of Directors adopted a Group Policy on Media Owner Commitments with the primary purpose to define our commitments in relation to a free flow of information, freedom of expression, freedom and independence of mass media and an open and democratic society. We promote and defend independent publishing and broadcasting with the responsible editorship as a cornerstone.

Group Policy - Media Owner Commitments

People Policy

Telia Company’s most valuable resource is our people. We strive to have the most engaged employees. This Policy defines the Company’s expectations of the employees as well as what expectations our employees shall have of each other and on us as their employer.

Group Policy - People

Group Instruction - Occupational Health, Safety and Well-being

Privacy and data protection policy

The Telia Company Privacy and Data protection Policy is to strengthen internal processes and to facilitate accurate customer and employee personal data processing. The primary objective is to ensure that customers and employee feel confident that Telia Company respects and safeguards their privacy.

Group Policy - Privacy and Data Protection Policy

Quality Policy

The quality policy strengthens Telia Company’s commitments to our customers to provide products and services with high quality. The policy outlines Telia Company’s already existing commitments to increase customer satisfaction and improve our business processes from end-to-end perspective.

Group Policy – Quality

Remuneration Policy

Telia Company’s objective is to maximize the effectiveness of remuneration programs to attract, retain and motivate staff needed to maintain and improve the success of the business. 

This remuneration policy aims to be the basis for further instructions and guidelines intended to clarify Telia Company’s approach on designing and implementing remuneration practices for employees at all levels.

Group Policy - Remuneration

Responsible sourcing

The sourcing activities shall strengthen Telia Company competitiveness and profitability by providing a sustainable competitive cost level and minimizing business risk, securing the right quality and fulfilling Telia Company demands on specification, sustainability and supply.

Click to read more about Responsible Sourcing

Click to find mandatory documents that are part of all sourcing and purchasing agreements made with Telia Company or any of its affiliates.

Security Policy

The purpose of the Telia Company Group Security Policy is to support our purpose of reinventing better connected living by protecting Telia customers, employees, shareholders and the wider societies we operate in from both cyber and physical threats.

Group Policy - Security

Code of Responsible Business Conduct

The Telia Company Code of Responsible Business Conduct represents our commitment to conduct our business in a responsible way. Download it here.